Frequently Asked Questions
What is Floof Pets?
Floof Pets is all about enhancing the health and happiness of your furry friends with high-quality, thoughtfully formulated products! We believe pets deserve the best, so we create supplements and health products that support their everyday wellness.
How does Floof Pets prioritize sustainability?
Sustainability is at the heart of what we do! We’re committed to using eco-friendly packaging and responsibly sourced ingredients, minimizing our environmental footprint to help protect our planet for future generations of pets and their humans.
About Our Products
What ingredients do you use in your pet supplement products?
At Floof Pets, we’re dedicated to using only high-quality, natural ingredients that support your pet’s health and well-being. Our supplements are made with carefully selected ingredients like vitamins, minerals, and natural extracts to target specific needs such as joint health, skin and coat support, and overall wellness. We avoid fillers and unnecessary additives, ensuring pure and effective products.
Does Floof contain artificial preservatives, artificial ingredients, or colors?
No, we keep it natural! Floof Pets supplements are free from artificial preservatives, colors, and flavors. We believe in providing your pets with clean, wholesome ingredients to support their health without any unnecessary additives.
How did you formulate your pet supplements?
Our supplements are formulated by pet nutrition experts who know what pets need to thrive. We work closely with veterinarians and animal nutritionists to develop products that provide balanced and effective support for your pet’s health. Each formula is created to target specific health concerns, ensuring your pet gets exactly what they need.
Can I give these supplements to my senior pets?
Absolutely! Our supplements are suitable for adult and senior pets alike. However, we also offer products like our Senior Dog Multivitamins, which are specially formulated to support the unique needs of aging pets, including joint health, immunity, and energy.
Can I give these supplements to my puppy or kitten?
For young pets under 4 months, we recommend consulting with your veterinarian before introducing any supplements. Once your pet reaches 4 months of age, they can usually start on our standard supplements. Always follow the dosage instructions based on your pet’s size and age.
What is the shelf life of Floof products after opening?
Our supplements are designed to stay fresh as long as they’re stored properly. For best results, keep them in a cool, dry place and follow any storage instructions on the packaging. Most supplements have a shelf life of several months after opening, but always check the product label for specific details.
How do I introduce Floof supplements to my pet?
We recommend starting with a smaller dose of the supplement and gradually increasing to the full recommended amount over a week. You can mix the supplement with your pet’s food or give it as a treat, depending on the product type. This gradual approach helps your pet adjust to the new supplement.
How much do Floof Pets supplements cost? Do you offer trial or sample packs?
Floof Pets supplements are affordably priced, making it easy to support your pet’s health without breaking the bank. We offer small packs for some products, so you can try them out before committing to a full-sized purchase. Keep an eye out for special offers and discounts, too!
Safety
How do you ensure the safety of your pet supplements?
At Floof Pets, safety is our top priority! We conduct rigorous quality control testing at every stage of production to ensure each supplement meets our high standards. Our products are manufactured in FDA-registered, GMP-certified facilities, following strict safety protocols to ensure your pet receives a safe and effective supplement every time.
Where are Floof Pets products manufactured?
Floof Pets products are proudly manufactured in trusted facilities in China that meet the highest quality and safety standards. We work with certified manufacturing partners who follow strict safety protocols to ensure our supplements are produced in a safe and controlled environment, giving you peace of mind about the products you’re giving to your pets.
How are your ingredients sourced?
We carefully source our ingredients from reputable suppliers who share our commitment to quality and sustainability. Each ingredient in our supplements is selected for its purity and efficacy, ensuring that only the best goes into every product. We prioritize transparency and ethical sourcing practices to provide you with products you can trust.
Feeding
How do I determine the right portion size for my pet?
Every product has a recommended dosage based on your pet’s size and weight. For the best results, follow the guidelines on our packaging or consult with your vet if you need personalized advice.
Do you have any feeding tips?
Absolutely! We suggest starting with half the recommended dose if your pet is new to a product, then gradually increasing to the full dose over a week. You can mix supplements into food or give them as treats—whatever makes your pet happiest!
How can I tell if my pet likes Floof Pets supplements?
Most pets love the taste of our supplements! Start with a small amount and watch for signs like eagerness to eat or tail-wagging. You can mix the supplements with food or serve them as treats.
What if my pet doesn’t like the taste?
We strive to make our products as tasty as possible, but if your pet doesn’t enjoy it, try mixing it with their favorite food. You can also contact us for advice, or check our return policy if they’re just not a fan.
Can I give Floof Pets supplements with my pet’s medication?
While our supplements are generally safe, we recommend consulting your veterinarian if your pet is on medication to ensure compatibility.
Orders
Can I change my order after placing it?
Yes! If your order hasn’t shipped yet, reach out to us, and we’ll do our best to accommodate any changes.
How do I place an order with Floof Pets?
Ordering from Floof Pets is simple! Just add your favorite products to your cart and follow the checkout process. If you have any questions along the way, our friendly support team is here to help.
Do you offer Floof Pets products on Shopee?
Yes! Floof Pets products are available on Shopee, making it convenient for you to shop our pet supplements. Just visit our official store at https://shopee.ph/floofpets to browse our full range of products.
Do you offer Floof Pets products on Lazada?
Absolutely! You can find Floof Pets products on Lazada. Visit our official Lazada store at https://www.lazada.com.ph/shop/floof-pets to explore our selection of high-quality pet supplements, all delivered right to your door.
Do you offer Floof Pets products on TikTok?
Yes, Floof Pets products are available on TikTok! Check out our official TikTok shop at https://vt.tiktok.com/ZMh4Ecxav/?page=TikTokShop for exclusive deals and to learn more about our products through fun, informative videos.
Shipping
What should I do if my order is delayed?
We know waiting is hard! If your order is delayed, feel free to reach out to our customer service team. We’ll help you track it down and make sure it arrives safely.
What are your shipping options?
We offer fast and reliable shipping to ensure your products arrive in top condition via Gogo Express and Ninjavan, XDE
How long does shipping take?
Metro Manila: 1-2 day shipping via Gogo Express and Ninjavan, XDE
Outside Metro Manila: 3-14 day shipping via Gogo Express and Ninjavan, XDE
Do you offer Floof Pets products on Lazada?
Absolutely! You can find Floof Pets products on Lazada. Visit our official Lazada store at https://www.lazada.com.ph/shop/floof-pets to explore our selection of high-quality pet supplements, all delivered right to your door.
Do you offer free shipping?
We offer a PHP 79 flat rate shipping fee to anywhere in the Philippines with free shipping for all orders over PHP 600.
Returns
What’s your return policy?
We want you and your pet to be 100% satisfied! If you’re not happy with your purchase, contact us within 30 days, and we’ll work with you to make it right.
How do I process a return?
Reach out to our support team, and they’ll guide you through the simple return process.
Satisfaction Guarantee
What is Floof Pets' 30-Day Satisfaction Guarantee?
We’re confident that you and your pet will love our products! If for any reason you’re not fully satisfied, you can return your item within 30 days of purchase for a full refund. Just reach out to us, and we’ll make it right.
Can I return a product after 30 days?
Returns beyond 30 days are accepted with sufficient justification. The item must be in its original condition, unworn or unused, with tags, and in the original packaging. Simply contact us to discuss your return options.
How do I start a return?
To initiate a return, please email us at hello@floofpets.com. Our team will guide you through the return process and provide instructions on where to send your package.
What should I do if my item is damaged, defective, or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us immediately at hello@floofpets.com. We’ll assess the issue and arrange for a replacement or refund as needed.
How long does it take to receive my refund?
Once we’ve received and inspected your return, we’ll notify you if your refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Remember that it may take additional time for your bank or credit card company to post the refund.
What if my refund hasn’t been processed after 15 business days?
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at hello@floofpets.com for assistance.
Perks
Do you offer any discounts?
Yes! We love rewarding our Floof Pets family with special discounts and seasonal offers. Keep an eye on our website and subscribe to our newsletter for the latest deals.